Five Branch Locations to temporarily close due to Customer Service Desk renovation
The Toledo-Lucas County Public Library is scheduled to temporarily close five of its branch locations in order to renovate customer service desk areas to improve the patron checkout experience.
In the spring of 2009, the Library began installing Express Check at branch locations. Today, Express Check, which allows patrons to checkout materials on their own, is installed at all 18 branches and at Main Library. More than 80 percent of checkouts are done on these machines by our patrons. “Express Check gives us more time to help patrons with complex issues and allows our staff to focus on getting the materials our patrons want,” said Cathy Bartel, Library Circulation Manager.
Library officials are now planning stages of remodeling several circulation desks to better accommodate Express Check. Following the successful model completed this summer in Central Court at Main Library in downtown Toledo, Library officials plan to separate Express Check from the Customer Service desk.
The five branch locations slated to temporarily close are listed below:
_ Reynolds Corners Branch Library – Closed from the end of the work day October 28 – November 7;
_Washington Branch Library – Closed November 7 – November 11;
_Holland Branch Library – Closed November 14 – November 18;
_Heatherdowns Branch Library – Closed November 28 – December 2;
_Sanger Branch Library – Closed December 5 – December 9.
Nancy Foth, Branch Services Manager, said the renovation projects will provide fast and easy service for patrons, additional privacy for patrons who need help at the customer service desk, less congestion for Express patrons, and an overall standard model of checkout and customer service at the Library.
Bartel added that the renovations will accommodate patrons’ needs on a grand scale: “Patrons want to do more for themselves, and libraries need to adapt and re-purpose their resources so that they can be used by patrons, where, when and how they want to use them,” she said.
The Library apologized in advance for any inconvenience these temporary closings may cause our patrons, and we encourage our patrons to use our other branch locations for their needs.
For additional information visit toledolibrary.org, or call 419.259.5200.