Several members of Toledo’s Latino community work at Lucas County Job and Family Services including Betty Rios and Robert Gutiérrez.
However, Ortiz-Flores is quick to point out that “We try to hire employees that are reflective of the population and the demographics of the clients in terms of race, gender and age. Out of our 420 employees, only three or four percent are Latino, and that’s still below the area representation.”
The U.S. Census states that Lucas County is 6 percent Latino.
Ortiz-Flores praises the work done by Rios in community outreach—Rios is the Coordinator of Community Outreach. “She visits the migrant worker camps and is at all of the health fairs. She is a terrific asset to the agency and to the community.”
“As a Web site designer, Robert Gutiérrez is playing a key role in the launch of the agency’s totally revamped and client-friendly Web site later this month,” says Ortiz-Flores. Also working on the site is Mario Gaz.
Ortiz-Flores is proud of the technological innovations that she has introduced to make the Lucas County agency more accessible to clients. “We have had people from Hamilton, Cuyahoga, and the Montgomery county agencies come here to observe what Lucas County is doing and the programs we have implemented that help our clients have faster and better service.
“They are especially impressed with the kiosk where clients can send an electronic message to their case worker letting them know they are in the building. It has done a lot to alleviate the problems we used to have with long lines.
“We are also excited about the new document center scan that we will be introducing next year. Thanks to document imaging, we no longer will have to ask clients for a copy of their driver’s license or birth certificate every time they come in,” says Ortiz-Flores.
Born and raised on Toledo’s East side, Ortiz-Flores says she grew up on “Utah Street, which is about as far east as you can get in Toledo.” She is a graduate of Good Shepherd School and Cardinal Stritch High School.