Winter Crisis Appointments Open Monday
Winter heating assistance for residents who are without heat or
threatened with disconnection will be available beginning Nov.
2, 2020. Ohio residents can call beginning Oct. 19 to make an
To be eligible for help, residents must live at or below 175% of
the federal poverty line. This year, in addition to the threat
of disconnect or an actual disconnect, residents are eligible if
they have or have had COVID-19.
Residents who have received a disconnection notice are urged to
call the HEAP hotline at 440-538-6999 or go online to
app.capappointments.com to make an appointment. Residents trying to restore, reconnect, and/or
transfer services also qualify for the program.
Utility companies will stop a service disconnection if an
appointment to determine eligibility has been made. Please note:
Appointments must be no less than 48 hours before a disconnection
to service is scheduled;
The appointment must be kept to maintain an account hold;
Account number must be added to the appointment booking;
Rescheduling removes the hold and possibly triggers loss of
Due to the ongoing COVID-19 crisis, all Winter Crisis services
will be provided by phone only. Our satellite offices and
administrative building remain closed to the public.
Required documents can now be submitted three ways:
By FAX to 440-201-6483. This number is only for utility
Documents can also be emailed to
Through the secure drop box at 936 Broadway Ave., Lorain. Here,
clients will find a list of requirements, documents needed, and
Agreement Terms which can be signed and left in the drop box for
the advocate they are working with. Please do not submit
or call 440-245-2009 (select 2 for HEAP)
during business hours for a detailed list of required
The program runs through March 31, 2021.