Appointments for Winter Crisis Program Open This Week
Winter heating assistance for residents who need help paying for
heat or who have had their heat turned off will be available
beginning Nov. 1 through March 31, 2020. Residents may begin
calling Oct. 18 to make an appointment. To be eligible for help,
residents must live at or below 175% of the federal poverty
Residents who have received a disconnection notice are especially
urged to call the HEAP hotline at 855-806-9620 or go online to
to make an appointment. Residents trying to restore, reconnect
and or transfer services also qualify for the program.
Utility companies will stop a service disconnection if an
appointment to determine eligibility has been made. Note that:
Appointments must be no less than 48 hours before a disconnection
to service is scheduled;
The appointment must be kept to maintain an account hold;
Account number must be added to the appointment booking;
Rescheduling removes the hold and possibly triggers loss of
If an appointment has been made but an individual chooses to be
seen as a walk-in, the HEAP office needs to be notified of the
active appointment so that the time can be released.
assists clients at four locations: the main office, 936 Broadway
Ave. in downtown Lorain; at the OhioMeansJobs office, 42495
North Ridge Road, Elyria; at Wellington Village Hall, 115
Willard Memorial Square; and in North Ridgeville on the campus
of Lorain County Community College, 32121 Lorain Road.
At the Lorain office, walk-ins and appointments are seen Monday
through Friday from 8 a.m. to 5 p.m. The Elyria location sees
only those with appointments on Mondays and Tuesdays from 8 a.m.
to 4 p.m. The Wellington location is open Wednesdays from 7:30
a.m. to 4:30 p.m. and sees walk-ins in the morning only;
appointments are required in the afternoon. The North Ridgeville
location is open Thursdays from 8 a.m. to 5 p.m. seeing walk-ins
in the morning and appointments in the afternoon.
All sites are closed for lunch daily from noon to 1 p.m. Applicants
must be seated with an advocate within 45 minutes of closing to
LCCAA's automated appointment line includes a recorded message
describing the documents needed for the appointment. Those
needing to do so may also speak to a representative during
regular office hours.
or call 440-245-2009 (select 2 for HEAP)
during business hours for a detailed list. Customers may also
complete an application at
Income information for all household members 18 years of age or
member reporting “no income” must complete a no income form;
Social security numbers for all household members;
Proof of citizenship for all household members;
Most recent electric and gas bills;
Additional information may be required.
Last year, LCCAA directly helped more than 2,000 clients during the
winter crisis period. The Winter Crisis Program is funded by the
U.S. Department of Energy and administered by the Ohio
Development Services Agency's Office of Community Assistance.